8x8, a publicly owned company headquartered in the US, was founded in 1987 and employs approximately 2,370 individuals. The company operates as a provider of Voice over IP products, offering cloud-based voice, contact center, video, mobile, and unified communications solutions for businesses.
8x8 unveiled a native AI solution on April 3, 2026, designed to streamline call center operations by automating post-call summaries and CRM updates, allowing agents to bypass manual data entry, reduce wait times, and save hours weekly. This follows two announcements on April 2, 2026: a partnership with PLDT Enterprise to secure the interaction layer against vulnerabilities as mobile numbers become primary digital identities for millions of Filipinos amidst surging digital transactions; and an Eastern Management Group study finding that large enterprises ranked 8x8 highest in overall customer experience (CX) product satisfaction among leading providers.
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