8x8, a publicly owned company headquartered in the United States, was founded in 1987, employs approximately 2,370 individuals, and reported $735.8M in revenue as of 2026. Functioning as a provider of IT services and IT consulting, the company offers Voice over IP products, including cloud-based voice, contact center, video, mobile, and unified communications solutions for businesses.
On August 27, 2026, 8x8 reported a nearly 450 percent rise in customer interactions powered by its AI Studio since April, noting that teams, often not AI experts, can launch AI solutions within days on the platform. Previously, earlier on August 27, 2026, 8x8 announced that customer interactions powered by its AI Studio had grown nearly nine times since its early availability launch in April 2026. This earlier announcement highlighted the studio's support for GDPR compliance and HIPAA-readiness, alongside new features including Channel Unification, Caller Memory Advisor, and App Access capabilities. Earlier, on August 26, 2026, 8x8 advanced its communications platform as a service (CPaaS) solution to enable retailers in the Asia-Pacific (APAC) region to integrate customer messaging across regionally preferred apps such as LINE, Zalo, and WhatsApp, aiming to prevent sales losses caused by mismatched or duplicate outreach.
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