Aircall, a privately owned company founded in 2014, provides cloud-based call center and phone system software. Headquartered in the US, the company employs approximately 780 people and operates within the telecommunications sector. Its primary offering is a software solution designed for contemporary business communication needs.
SJWD Water District's Chief Information Services Officer, Jeff Diaz, noted that before implementing Aircall's AI Voice Agent, plant operators handled billing calls at 2 AM, impacting water quality management. Aircall offers a phone system designed for better conversations, featuring simple setup, ease of use, and powerful integrations. The system helps businesses address challenges such as long wait times and bottlenecks by using auto attendants to direct callers. Aircall also highlights that many contact centers operate reactively, with agents handling manual tasks and repetitive queries that could be automated. Aircall's virtual answering service uses live agents, AI, or a combination of both to manage incoming calls. The company also points to the growth of the AI voice agent market, noting that traditional phone systems struggle to manage the volume of daily customer interactions many businesses handle.
Subscribe for full access to Aircall's products in full detail
Subscribe for full access to Aircall's revenue in full detail
Subscribe for full access to Aircall's products in full detail 
