News Summary:
On April 28, 2026, the Australian Communications and Media Authority (ACMA) reported that overall complaint rates across the telecom sector remained stable from July to September 2025, with providers receiving an average of 44 complaints per 10,000 services, consistent with the previous quarter and year. The regulator noted a continued increase in the proportion of these complaints escalated to the industry ombudsman. Previously, on April 27, ACMA initiated a consultation process on its proposed charging arrangements for radiocommunications, telecommunications, and broadcasting activities for 2026–27, detailing changes to some existing charges and inviting feedback by May 19, 2026. Also on April 27, ACMA's Telecommunications Consumer Complaints report, covering October to December 2025, showed that telcos took an average of nearly six days to resolve customer complaints and that more customers escalated their complaints to the Ombudsman. Earlier, on April 23, ACMA research indicated that gambling companies are swiftly deploying AI technology for marketing campaigns, odds calculation, fraud prevention, and responsible gambling measures, with regulators warning of associated risks.
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