Capita, publicly owned and headquartered in the UK, founded in 1984, operates with approximately 24,160 employees. The company specializes in IT services and IT consulting, delivering transformation and digital services. It provides solutions that connect businesses with customers and governments with citizens.
On August 19, 2026, thousands of retired or retiring members of the civil service pension scheme reported not receiving their pensions, attributing the delays and resulting financial and health crises to Capita's mishandling of the contract. Earlier on the same day, Capita secured a three-year, £31 million contract with the UK Health Security Agency (UKHSA) to provide omnichannel contact centre services for UKHSA and its partner organizations, including the Department of Health and Social Care, commencing in November 2026. This deal, announced despite public outcry over Capita's performance on the Civil Service Pension Scheme, includes scope to scale sharply during a major outbreak, potentially giving Capita a role in future pandemic responses. Previously, on August 17, 2026, Capita appointed Radhika Chadwick as an Independent Non-Executive Director, effective September 1, 2026. Chadwick founded Niscai Ltd, an artificial intelligence and data analytics business, and served as a Partner at McKinsey & Company and as a Partner and Head of Central Government at EY.
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