Capita, publicly owned and headquartered in the UK, founded in 1984, operates with approximately 24,160 employees. The company specializes in IT services and IT consulting, delivering transformation and digital services. It provides solutions that connect businesses with customers and governments with citizens.
Capita announced on October 2, 2026, it would cooperate fully with a National Audit Office (NAO) review into its administration of the Civil Service Pension Scheme, acknowledging that its performance on the contract remains below expectations. The outsourcer accepted that service levels were inadequate for scheme members and the UK government, making remediation a priority. This cooperation follows the UK's public spending watchdog, the NAO, opening an investigation earlier on the same day into the troubled transfer of the scheme, noting that problems have persisted since Capita took over administration in December 2025.
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