Dun & Bradstreet is a publicly owned company headquartered in the US, operating with approximately 5460 employees. The company provides information services, specializing in business data and analytics.
On June 24, 2026, Genesys and Dun & Bradstreet released findings from a new study examining customer experience trends across India’s Banking, Financial Services, and Insurance (BFSI) sector. The research reveals a significant gap between rising customer expectations and the operational readiness of BFSI organizations to meet them. The report indicates that 72% of Indian BFSI leaders report a growing demand for instant resolution, yet only one-third are redesigning workflows to address this need. This comprehensive report highlights an industry under pressure, facing rapidly evolving customer expectations and ongoing operational challenges.
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