Forrester, a publicly owned company headquartered in the US, founded in 1983 and employing approximately 2,210 people, functions as a market research provider specializing in IT research and advisory.
On March 13, 2026, Forrester Research recognized Pegasystems Inc. as a Leader in The Forrester Wave: Customer Service Solutions Q1 2026, with Pega achieving the highest possible scores in 16 of 31 evaluation criteria. Earlier the same day, Forrester named Data Axle a Leader in The Forrester Wave: Marketing and Sales Data Providers for B2B Q1 2026, noting Data Axle's highest possible scores in vision, innovation, and roadmap criteria. Separately, on March 13, Forrester Research reported its fiscal 2025 total revenues declined 8% to $396.9 million from $432.5 million a year earlier, driven primarily by decreases in its Research and Consulting segments. The company recorded a net loss of $119.4 million, or $(6.28) per share, significantly affected by goodwill impairments and credit loss charges. Previously, on March 12, Forrester highlighted its ongoing use of AI to transform the delivery of research and advisory insights to clients, emphasizing its extensive history in covering AI's opportunities and applications.
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