Sorted Group Holdings Plc renewed its contract with Marks and Spencer Group PLC, extending their agreement until September 2028. This renewal uses Sorted’s cloud-based technology to integrate carrier services and monitor shipment performance. The logistics industry faces challenges, including high platform costs that don't always correlate with shipping volume, and a disconnect between the advancements in AI and the persistent problems in distribution hubs. Many logistics operations struggle with carrier portals, delivery exceptions, and numerous customer inquiries about order location. While predictive analytics usage in supply chain management has increased, many operations remain reactive rather than proactive. The industry also lacks universal standards, leading to fragmented systems, incompatible APIs, and manual workarounds that hinder efficiency and increase costs.
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