The Office of Communications, commonly known as Ofcom, is a State Owned entity headquartered in the UK. Founded in 2003 and operating with approximately 1,390 employees, the organization serves as the government-approved regulatory and competition authority for the broadcasting, telecommunications, and postal industries of the United Kingdom.
On April 3, 2026, Ofcom increased automatic compensation payments for UK consumers experiencing serious internet connectivity outages and delivery delays from home broadband ISPs. This follows a comprehensive report published on April 2, which revealed 54% of UK adults now utilize artificial intelligence services such as ChatGPT, Copilot, or Gemini for various tasks, including creative projects, advice, and companionship. The report also indicated that UK adults are becoming more cautious about their online behavior. Furthermore, the study examined trends in adults' social media habits over the past year, finding users are less active on platforms due to the dominance of short-form video. Earlier research from the same day showed 58% of UK adults expressed concern about social media risks, contributing to a measurable decline in active participation. The broader findings of the report also highlighted rising screen time concerns and divided trust in news sources among the UK adult population.
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