News Summary:
Sonda transformed its helpdesk services with AI-powered solutions from Five9 on April 28, 2026, integrating voice and digital channels while automating routine IT requests. The deployment of Intelligent Virtual Agent and Agent Assist improved efficiency, reduced wait and handle times, and enhanced both customer and employee satisfaction. Previously, on April 27, 2026, the technology services provider reported consolidated revenues of USD 390.1 million for the first quarter of 2026, marking a 12.2 percent year-on-year increase on a reported basis, or 14.0 percent in comparable currency. This growth followed a 31.4 percent surge in digital services sales across all regions and a 4.6 percent rise in digital business revenues, led by Brazil and the Southern Cone region. Sonda had released its consolidated financial results for the period from January 1 to March 31, 2026, prepared under International Financial Reporting Standards (IFRS), on April 23, 2026. The company also reported its consolidated financial results for the full year 2025, covering January 1 to December 31, 2025, on January 29, 2026.
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