Sonda, a publicly owned company headquartered in Chile, founded in 1974, with approximately 12,090 employees, specializes in Information Technology & Services. It operates throughout Latin America, offering IT solutions that include the development and customization of software applications and hardware platforms, in addition to providing consulting services predominantly to the private sector.
On June 23, 2026, the Government of Panama, in partnership with Sonda as its technology partner, launched a US$7.6 million modernization program for the Panama Metro and MiBus networks. Previously, on May 19, 2026, Sonda transformed its helpdesk services by deploying AI-powered solutions from Five9. This initiative unified voice and digital channels while automating routine IT requests, improving efficiency, reducing wait and handle times, and enhancing both customer and employee satisfaction.
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