Sorted Group is a privately owned software development company founded in 2010 and headquartered in the UK. As of 2023, it employs approximately 80 people. The company develops and provides software-as-a-service (SaaS) solutions focused on data-driven applications for checkout processes, warehouse management, and shipping operations. Its services operate globally.
Sorted Group Holdings Plc announced a contract renewal with Marks and Spencer Group PLC, extending their partnership until September 2028. This contract uses Sorted’s cloud-based technology to integrate carrier services and monitor shipment performance. Despite advancements in predictive analytics, with 82% of supply chain executives now using them, many logistics operations still struggle with reactive problem-solving instead of proactive prevention. High platform costs, seemingly unrelated to shipping volume, remain a frustration for logistics directors. The industry faces challenges with fragmented systems, incompatible APIs, and manual workarounds, hindering efficiency and increasing costs. A disconnect exists between impressive AI demonstrations and the persistent problems in distribution hubs, where teams grapple with carrier portals, delivery exceptions, and numerous customer inquiries about order location.
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