Turkcell Global Bilgi is a privately owned company headquartered in Turkey, operating under the Turkcell Group (Holding). Founded in 1999, it employs approximately 5,620 individuals, with its main product focus in telecoms. Functioning as a customer service centre, the company operates specifically under the Turkcell Group.
Turkcell Global Bilgi recently enhanced customer experience and enterprise service efficiency on April 27, 2026, by adopting Intelligent Observability powered by Riverbed AppResponse to achieve real-time visibility and consistent performance in complex virtualized environments. Previously, on September 16, 2025, the company constructed a secure software-defined data center infrastructure with Palo Alto Networks. Earlier, on August 11, 2025, Turkcell Global Bilgi received the First Place Award in the “Turkey-Based Producer / Call Center” category during the 26th Bilişim 500 – Top 500 IT Companies Research for its digital customer experience offerings. This followed its action on July 15, 2025, to boost security and availability with F5. Founded in 1999 as a Turkcell Group company, Turkcell Global Bilgi serves over 100 customers across sectors like finance, e-commerce, and aviation, employing more than 16,000 people across 15 locations in Turkey.
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