Yellow.ai, formerly Yellow Messenger, is a privately owned multinational company headquartered in San Mateo, California. Founded in 2016, it operates in IT Services and IT Consulting with an estimated 1040 employees. The company specializes in customer service automation, providing an AI platform designed for automating customer support experiences across chat and voice, which supports more than 135 languages across over 35 channels.
On April 23, 2026, InteleTravel introduced "InteleJoe" with Yellow.ai, establishing a unified support layer across chat and voice that serves as the primary point of contact for advisors, integrating knowledge systems and support workflows into a single experience. Previously, on April 17, 2026, Yellow.ai detailed its AI Agent Builder 2.0 for creating enterprise-ready agents across various channels, alongside its Conversational Knowledge Base designed for enterprise intelligence and an AI Copilot for debugging and optimizing AI agent performance. The company also noted that the City of Cape Coral utilizes Yellow.ai's Voice & Chat AI agents for citizen services.
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