BT Group is a publicly owned telecommunications company founded in 1846 and headquartered in the UK. Employing approximately 100,000 people, BT's operations generated over $1 billion in revenue in 2023. The company provides telecommunications products and services, assisting businesses and governments in developing platforms and related offerings.
BT Group implemented the Verint Coaching Bot, initially with 100 agents, expanding to 5000, resulting in a nearly 10% increase in cross-sell rates. The company held a panel event from September 15-21, 2025, during National Inclusion Week, focusing on company culture's impact on employees and customers. BT Group also announced the appointments of Sunil Bharti Mittal, founder and chairman of Bharti Enterprises, and Gopal Vittal, vice chairman and managing director of Bharti Airtel Limited, as non-independent non-executive directors to its board.
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