GoTo

GoTo

https://www.goto.com/
https://www.linkedin.com/company/goto/

GoTo, formerly LogMeIn, is a privately held American company that provides enterprise and telecommunications software. It was founded in 2003 and is headquartered in the United States. The company has over 2,290 employees and offers a variety of solutions for business communications and IT support, including remote access, remote support, video conferencing, and password management. GoTo's products are used by businesses of all sizes, from small businesses to large enterprises.

Revenue

Founded

2003

Headcount

2,289

Headquarters

US

Primary Segment

Software Development

Ownership

Privately Owned

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GoTo offers products in the telecoms tech industry. GoTo's product portfolio comprises of enterprise and telecoms software.

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Dec

21st

2024

00:22

Success Story: Alpha CC

When Alpha CC wanted to enhance its remote support capabilities and ease pressure on its IT helpdesk, GoTo Resolve offered the all-in-one IT monitoring and management tool it needed. Find out how GoTo supported Alpha CC to migrate seamlessly to GoTo Resolve, enabling the company to enhance its pre-emptive support and device management, improve efficiencies and reduce call times by 20% – unlocking the capacity to take on more customers.

Dec

16th

2024

18:30

Caretta Research_Monitor Company

9 Customer Engagement Strategies to Improve Sales

9 Customer Engagement Strategies to Improve Sales Nowadays, competition in business isn’t just about who can provide the best product or service. A big factor in the competition is who can provide the best customer engagement plan.

Dec

12th

2024

05:23

Artificial Intelligence

How to Embrace AI for Better Customer Service

In today's fast-paced digital world, customer expectations have skyrocketed. Gone are the days of generic customer service. Modern consumers demand personalized experiences tailored to their specific needs. Businesses that can deliver exceptional customer service have a significant competitive advantage.

Dec

9th

2024

18:30

Artificial Intelligence, Robotics

GoTo Introduces New AI, Automation, and Management Features to Bolster IT Productivity and Business Value

New AI-driven tools, scalable features, and smarter workflows for GoTo Resolve and LogMeIn Rescue empower IT teams to maximize efficiency and growth GoTo, the company making business communications, IT management, and support easy, today announced a series of updates to its flagship IT solutions GoTo Resolve and LogMeIn Rescue.

Dec

8th

2024

18:30

Artificial Intelligence

What’s New: Smarter workflows & expanded ecosystems with GoTo Resolve

As 2024 comes to an end, we are reflecting on a year filled with over 50 new features and enhancements, all dedicated to elevating the GoTo Resolve experience for our customers. From the launch of our AI assistant GoPilot, to expanded integrations and advanced device management functionalities, GoTo Resolve has made huge strides this year to lighten the load on IT teams, streamline operations, and boost productivity.

Dec

4th

2024

18:30

Caretta Research_Monitor Company

What is an Omnichannel Contact Center and Why Do You Need One?

No one enjoys repeating themselves, least of all your customers. Whether they call you, chat with you, or ping you on social media, they shouldn’t have to state the details of their issue again and again.

Nov

24th

2024

18:30

ESG, Artificial Intelligence

Embracing Practical AI: How GoTo Integrates AI Into Our Products to Solve Real Business Problems

In today’s fast-paced business environment, companies face numerous challenges when it comes to supporting their customers, employees, and partners. While AI can seem complicated and beyond the reach of many businesses’ capabilities, at GoTo, simply put, we leverage practical AI to help our customers solve their biggest challenges, drive productivity and efficiency and ensure they can focus on what truly matters—supporting their employees and customers and growing their business.

Nov

13th

2024

18:30

Artificial Intelligence

How AI can enhance your contact center software

Thanks to Artificial Intelligence (AI), contact centers are now able to rapidly improve efficiency, seamlessly meet customer expectations, and streamline business operations in just seconds. The use of AI is especially beneficial in our current business world where customer expectations are constantly changing and contact center managers are under increasing pressure to cut operational costs.

Nov

13th

2024

18:30

Improve agent performance with call center coaching

Call centers are at the forefront of customer interactions, so it’s no surprise that agent effectiveness is key to business success. To ensure agents stay on top of their game, managers can organize call center coaching sessions.

Nov

11th

2024

18:30

10 ways to improve your CSAT score (Customer Satisfaction Score)

Customers are no longer satisfied with just a good product and reasonable prices. They also expect a good — if not great — customer experience, to keep buying from the same business. To quote PwC, “If experience isn’t your strategy, you’re doing it wrong”.

Nov

10th

2024

18:30

Stop Managing IT Tools, Start Growing Your Business: The Modern MSP's Guide to Scale

In today's fast-paced IT landscape, MSP owners and technical directors face a common challenge: managing an increasingly complex web of tools and customer expectations while trying to grow their business. If you're juggling multiple platforms to service your clients, you're not alone – but you might be holding your business back.

Nov

7th

2024

18:30

Customer experience and personalization: Benefits and examples

Picture this: You walk into your favorite coffee shop, and the friendly barista greets you by name, already knowing your usual order. Next thing you know, your regular cup of coffee is in your hands. You saved time and left satisfied, eager for your next visit! That, in a nutshell, is personalized customer experience, where every interaction feels tailor-made for you.

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