CareAR, a privately owned software development company founded in 2018 and headquartered in the US, employs approximately 90 people (as of 2023). The company, which is a Xerox company and receives support from ServiceNow, provides Service Experience Management (SXM) solutions. These solutions leverage augmented reality (AR) and artificial intelligence (AI) to deliver remote, live visual assistance, instructions, and information, making expert knowledge readily available to users.
CareAR and TCS collaborated to improve CRM contact center and AI bot solutions, offering remote and self-solve options for sustainable customer service and field service operations. A company servicing production equipment and customer-facing kiosks implemented CareAR to improve technician issue resolution on first contact. Xerox L&D used CareAR to address challenges related to a retiring workforce and knowledge loss, revolutionizing learning and enabling solutions. A webinar detailed how forms automation, integrated with digital work instructions, improves data collection, reduces errors, and facilitates faster decision-making. Another webinar explored how AR remote assistance reduces downtime, improves first-time fix rates, increases productivity, and lowers costs through real-time remote collaboration.
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