CareAR

CareAR

https://www.carear.com
https://www.linkedin.com/company/carear/

CareAR, founded in 2018 and headquartered in the US, is a privately held company with approximately 90 employees. It is a Service Experience Management (SXM) provider that offers remote, live visual augmented reality (AR) and AI interactions, instructions, and insights. The company is owned by Xerox and supported by ServiceNow. CareAR's mission is to make expertise accessible to users through its AR and AI-powered platform.

Revenue

Founded

2018

Headcount

87

Headquarters

US

Primary Segment

Software Development

Ownership

Privately Owned

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Dec

14th

2024

04:51

Caretta Research_Monitor Company

IDC Perspective: CES Case Study: Augmented Reality for Distributed Field Service Workers

This IDC perspective provides insights into Customer Engineering Services (CES) selection of an AR remote support solution to enhance field service performance and improve customer experience. Using CareAR Assist, CES deployed AR remote assistance to a regionally distributed workforce for field training and remote issue resolution, enabling apprentice-level field service technicians and reducing specialist escalations.

Dec

9th

2024

21:23

Caretta Research_Monitor Company

Remote Visual Assistance Software Buyers Guide

Remote visual assistance, often synonymous with remote AR assistance, is a powerful technology that enables support teams to visually guide customers and field technicians through complex tasks. By leveraging real-time video streaming, augmented reality annotations, and other advanced features, remote visual assistance reimagines the way support is delivered, leading to faster resolution times, improved customer satisfaction, and reduced operational costs.

Nov

15th

2024

15:54

Artificial Intelligence

2024: A Year of Innovation at CareAR

2024 has been a whirlwind year at CareAR, and we’re thrilled to reflect on the incredible advancements we’ve made in our product development. Our unwavering commitment to innovation is what drives us to constantly push the boundaries of what’s possible and empower our users with the best technology to excel in customer support.

Oct

31st

2024

19:24

How CES Improved Field Service with AR Remote Support

“We service production equipment and customer-facing kiosks in thousands of retail locations that require high uptime. We wanted to enable our technicians to diagnose and resolve issues the first time, whenever possible.

Oct

21st

2024

14:33

How Service Leaders Are Measured: The Impact of KPIs on Team Performance

Service leaders play a crucial role in the success of any organization. Their ability to effectively manage teams, deliver exceptional customer experiences, and drive operational efficiency is paramount. To measure the performance of service leaders and their teams, organizations often rely on a set of Key Performance Indicators (KPIs).

Oct

8th

2024

05:40

Events, Robotics

Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions

October 30, 2024 • 1:00 PM EST / 10:00 AM PST Do you capture the full potential of your workflows? Most businesses miss out on a crucial element: data collection. Forms automation extends the impact of digital work instructions to yield valuable insights into critical processes to collect feedback, confirm task completion, and capture field data.

Sep

16th

2024

09:39

Top 5 Reasons You Need 3D-Enabled Digital Work Instructions

In today’s fast-paced world, businesses constantly strive to outperform the competition. To achieve this, they must improve efficiency, minimize errors, and empower their workforce. This is where 3D-enabled digital work instructions shine. These cutting-edge tools transform how employees engage with processes, enabling them to work with unprecedented precision and agility.

Aug

23rd

2024

20:18

Artificial Intelligence

Validate Work Tasks with AI Visual Verification

August 27, 2024 • 1:00 PM EST / 10:00 AM PST AI-powered visual verification is transforming how we ensure task completion and work quality. In our live demonstration, discover how AI computer vision identifies objects and their states to validate tasks are completed with utmost precision. Learn how integrating visual verification in digital work instructions enhances safety compliance and procedural accuracies and helps customers solve problems with accuracy and confidence.

Aug

23rd

2024

20:18

Solve Critical Business Challenges with AR Remote Assistance

Register Now! Fill out the form below to register for this webinar. Please note that only verified Xerox Partners are permitted to attend.

Aug

3rd

2024

00:39

Distritec selects CareAR® Assist for remote collaboration to optimize technical support operations and device installations

Distritec selects CareAR® Assist for remote collaboration to optimize technical support operations and device installations

Aug

2nd

2024

14:42

Green Office Partner

Solution Green Office Partner decided to test CareAR with a selected premier customer, a healthcare provider organization with hundreds of clinics with nearly 2,000 Xerox printers deployed across a broad geography. Using CareAR’s SXM Platform Green Office Partner estimated that it could save this customer alone over $700K annually in printer downtime with additional qualitative impacts on customer and employee satisfaction.

Aug

2nd

2024

08:19

Level Up Your AR Remote Support with Screen Sharing

CareAR Assist now offers screen sharing to expand its remote solution toolkit capabilities—at no extra cost to customers. With this new feature, users can easily share their screens or invite others to view their screens, making it simpler to provide remote assistance.

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