New Relic, a publicly owned company founded in 2008 and headquartered in the US, employs approximately 2570 people. Its primary business is the development and provision of cloud-based software designed to monitor the performance of websites and applications. This software allows owners of such services to track key performance indicators.
A New Relic report indicated a 27% decrease in the number of observability tools used per organization, dropping from an average of six in 2023 to 4.4 in 2025. A separate New Relic study, published Wednesday, found that IT outages cost businesses a median of $33,333 per minute and $76 million annually. This study, based on a survey of 1700 IT and engineering executives, also highlighted the increasing demand for AI-strengthened observability platforms to detect and resolve outages, with AI adoption being the primary driver in India, showing double-digit growth in the past year. Further findings from the 2025 Observability Forecast, surveying over 1700 IT and engineering professionals across 23 countries and 11 industries, revealed that Indian organizations experience a median annual cost of $76 million from high-impact IT outages. The same survey also indicated significant hourly costs from high-impact IT outages for Australian and New Zealand organizations.
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