Nice, a publicly owned company headquartered in the United States, was founded in 1986 and operates with approximately 6,480 employees. The company reported $3.2B in revenue as of 2025. It functions as a provider of both cloud and on-premises enterprise software solutions.
On October 7, 2026, Nice, in collaboration with Meta, Sierra, and other industry partners, began co-developing the Personal Agent Protocol. This open standard aims to facilitate interactions between consumers' AI agents and businesses by outlining how a customer's personal AI agent can find a business, authenticate itself, and act on the customer's behalf. This follows an announcement on September 8, 2026, when Nice reported that German public health insurer AOK PLUS launched its CX AI platform, unifying AI agents and member service operations through Nice Cognigy and CXone within a sovereign cloud CX AI platform for German healthcare.
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