Nice, a publicly owned company founded in 1986 and headquartered in the US, employs approximately 6,480 people. The company develops and provides enterprise software solutions, offering both cloud-based and on-premises options.
Gartner positioned Nice as a leader in its 2025 Magic Quadrant for Contact Center as a Service (CCaaS), recognizing the company's high ability to execute and completeness of vision. A customer, Fairstone Bank, implemented Nice's Enlighten XO solution to automate payment processes and deflect calls, exceeding its expected goals. Fairstone, with its extensive branch network across Canada, sought to improve the customer loan experience. Nice also highlighted a potential risk in contact center customization of automatic call distribution (ACD) and workforce management (WFM) integration, warning that seemingly minor adjustments could negatively impact long-term customer experience success. Nice's CXone Mpower Engagement Hub aims to integrate various customer interaction channels, including voice, digital, and back-office systems.
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