Nice, a publicly owned company headquartered in the United States, was founded in 1986 and operates with approximately 6,480 employees. The company reported $3.2B in revenue as of 2025. It functions as a provider of both cloud and on-premises enterprise software solutions.
Research released on August 27, 2026, indicated that four in ten Australian businesses utilizing chatbots plan to replace or upgrade their existing solutions, signaling a shift from first-generation AI tools towards more capable alternatives within the country's contact center industry. This market trend coincided with Nice opening the Australian leg of its Nice World 2026 series in Melbourne, an event bringing together over 1,600 customer experience and technology leaders across three cities, where additional research suggested many Australian contact centers are preparing to refresh earlier artificial intelligence tools. Earlier the same day, Nice was recognized as a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year, positioned furthest on Completeness of Vision.
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