News Summary:
On September 22, the Pakistan Telecommunication Authority (PTA) imposed a combined Rs. 145.833 million in fines on Ufone, Telenor Pakistan, and Zong for failing to meet prescribed Quality of Service (QoS) standards across several cities. This action followed the PTA's independent QoS survey for the second quarter of 2026, published on September 18, which revealed Ufone lagged behind Jazz and Zong in performance against the Cellular Mobile Network QoS Regulations 2021. Earlier, on September 16, the PTA ordered Pakistan Telecommunication Mobile Limited (PTML), Ufone's parent company, to immediately halt issuing new ONIC SIMs and eSIMs, along with stopping new subscriptions, activations, and related marketing activities. Previously, on September 14, the federal government stated it had not made a final decision on rebranding Ufone to "e&" following its merger with Telenor Pakistan, with consultations among regulatory authorities still ongoing, despite PTML formally approaching the PTA for brand name permission. These developments followed the National Assembly Standing Committee on Information Technology and Telecommunication's decision on September 11 to summon the chief executives of Jazz, Zong, and Ufone to explain persistent service quality issues after expressing serious concern over poor mobile phone services nationwide.
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