Freshworks, a publicly owned company headquartered in the United States, was founded in India in 2010. With approximately 7,680 employees, the company reported $838.8M in revenue as of 2025. Functioning primarily in software development, Freshworks specializes in providing customer engagement solutions for businesses of all sizes.
On August 25, 2026, the American Oncology Network (AON) utilized Freshworks' Freshservice support platform as an early warning system during Hurricane Helene in September 2024. Technicians monitoring AON's systems received automated notifications from Freshservice, alerting them to catastrophic damage. Earlier on the same day, First Digital implemented Freshworks' Freshservice to manage enterprise service for a major fashion retailer. This deployment spans from Azure single sign-on to WhatsApp live chat, supporting approximately 1,400 agents, in an effort to mature and expand the retailer's service management capabilities and secure a future-fit technology investment.
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