Freshworks, a publicly owned company headquartered in the US, was founded in India in 2010 and employs approximately 7,680 individuals. The company specializes in software development, focusing on customer engagement solutions for businesses of all sizes.
On July 9, 2026, Vanquis Bank Limited announced it had selected Freshservice as its AI-powered service operations platform, a decision made in late June 2026, to support the next phase of its Gateway digital modernization program by consolidating service management, asset visibility, and workflow automation onto a single system. Earlier on the same day, Freshworks reported its second quarter 2026 earnings, which showed a strong financial performance as revenue growth accelerated to 35% year-over-year, driven by increased adoption of its customer engagement, IT, and HR software solutions. Management highlighted an expanding customer base with notable wins in the enterprise segment and projected continued growth through global expansion and investment in research and development. This follows Freshworks' announcement on July 8, 2026, that it would release its second quarter 2026 financial results on Tuesday, August 4, 2026, after market close, and host a live audio webcast to discuss the results and business highlights.
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