Intercom, a privately owned software development company founded in 2011 and headquartered in the US, employs approximately 1300 people. The company's primary focus is on providing customer engagement solutions. While described as an "ad tech company," its core offering centers on software development for customer interaction.
On March 18, 2025, FeaturedCustomers published a report naming Intercom a Market Leader in User Onboarding Software, based on customer references. Intercom's product roadmap was also discussed, and a breakdown of Intercom's pricing in 2025 was provided. Intercom announced new features, stating their vision is for AI to answer customer questions across various channels and platforms.
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