Intercom, a privately owned software development company founded in 2011 and headquartered in the US, employs approximately 1300 people. The company's primary focus is on providing customer engagement solutions. While described as an "ad tech company," its core offering centers on software development for customer interaction.
LoudNClear, an early-stage startup, is developing AI capabilities to analyze data from various business platforms, including Intercom, to predict customer churn and upsell opportunities. Intercom's Head of Global Creative Studio, Scott Smith, described the company's brand as a "universe," contrasting it with typical brands. Before the first quarter of 2023, support leaders faced similar challenges for decades. L. David Kingsley, Intercom's Chief People Officer, discussed the importance of a people-first organizational culture to foster innovation and loyalty. Class Intercom announced its sixth annual Content Generation Workshop, scheduled for October 15th, 2025, offering both in-person and virtual participation.
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