Safaricom PLC, a publicly owned telecommunications company founded in 1997 and headquartered in Kenya, employs approximately 10,920 people. Its core business is providing integrated telecommunication services across mobile and fixed lines, encompassing voice, data, SMS, internet access, and the mobile money transfer service, M-Pesa. Vodafone Africa Consumer is a parent company, and Safaricom Ethiopia operates as a subsidiary.
On September 20, 2025, Safaricom completed a major upgrade to its M-Pesa platform, increasing transaction processing capacity from 4,500 to 6,000 transactions per second, with scalability up to 12,000. This upgrade, called Fintech 2.0, introduced a new core system using cloud-native architecture. The new system aims to enable faster product deployment, improve fraud detection, and increase resilience through multiple hosting sites. Safaricom also announced a planned three-hour service interruption for all M-Pesa services on Monday, September 22, 2025, due to this system upgrade. The Fintech 2.0 system is designed to boost resilience, expand capacity, and integrate artificial intelligence to combat fraud and facilitate new innovations.
Safaricom offers 5 products in the media and telecoms services industry. Safaricom's product portfolio comprises of media and TV services and telecoms services.
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