News Summary:
Slack now employs salespeople as 30% of its total workforce, a significant shift for a company previously known for its product-led growth model, as noted on February 20, 2026. On February 19, Salesforce began offering a free Slack workspace, bundled with its free CRM, providing up to two users with sales, service, and email marketing functionalities without time limits. Earlier, on February 18, organizations leveraged Slack to transform Microsoft 365 into a centralized work operating system, integrating Microsoft tools, AI, and business systems for enhanced productivity. Also on February 18, Slack announced the general availability of its Real-Time Search (RTS) API and Model Context Protocol (MCP) server. These new capabilities allow customers and partners to securely ground their AI agents, including those using tools like Claude Code, Cursor, ChatGPT, or Perplexity, in Slack’s real-time conversational data to improve productivity and creativity.