CSG

https://www.csgi.com
https://www.linkedin.com/company/csg-/

CSG Systems International Inc., a publicly owned company founded in 1994, is a software developer headquartered in the US. Employing approximately 6,890 people, CSG provides business support software solutions primarily for the communications sector. These solutions encompass various aspects of the industry, including billing and customer care for cable and satellite services, content management and monetization, convergent rating and billing systems, mediation and data management tools, and wholesale settlement and routing capabilities.

Revenue

Founded

1994

Headcount

6,886

Headquarters

Primary Segment

Software Development

Ownership

Publicly Owned

Deployments

News Summary:

CSG released a report, "The State of the Customer Experience Report 2025," analyzing trends in customer experiences, identifying challenges faced by CX programs, and offering strategies to overcome them. The company also highlighted the issue of check fraud, noting its significant and increasing threat to banks, citing a recent case of a United States Postal Service employee sentenced for stealing $24 million in checks as an example. CSG further illustrated the impact of minor customer experience inconveniences, comparing them to "paper cuts" that can create significant customer frustration. The "State of the Customer Experience Report 2025" was released multiple times.

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CSG offers 5 products in the telecoms tech, ad tech and enterprise tech industries. CSG's product portfolio comprises of marketer and agency technology, enterprise and telecoms software and conferencing, ecommerce and customer journey technology.

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Apr

3rd

2025

20:56

Hiring, Caretta Research_Monitor Company

How to Scale Personalized Customer Experiences

Customers expect brands to know them and understand their needs. Especially after giving them their business for a while. Imagine you’re waiting in a long line at your favorite coffee shop before heading to work. The line manager spots you and asks, “are you having your usual?” You nod, and your drink (with your extra shot of espresso) is ready when you reach the cashier.

CSG Systems International

Apr

3rd

2025

16:27

Cost Cutting, Layoffs

CSG Systems Announces Permanent Closure of Crawfordville Facility, Affecting 100 Jobs

Phased layoffs will start May 30 and continue through the end of the year. Around 100 employees will be affected, with severance and career support offered. Watch the video to learn how local leaders are working to find new employment opportunities for displaced workers.

WTXL ABC 27

Apr

1st

2025

21:51

Caretta Research_Monitor Company

Customer Information System Market Growing Trends 2030, New Opportunities, Future Outlook, Advance Technology & Global Size – The Day Time Report

Customer Information System Market Growing Trends 2030, New Opportunities, Future Outlook, Advance Technology & Global Size SAP (Germany), Oracle (US), Minsait (Spain), Hansen Technologies (Australia), Kraken Technologies (UK), Engineering Group (Italy), Gentrack (New Zealand), Itineris (Belgium), CSG International (US).

The Day Time Report

Apr

1st

2025

21:17

Big Data/Analytics

Customer Information System Market Growing Trends 2030, New Opportunities, Future Outlook, Advance Technology & Global Size – Desmoines News Desk

SAP (Germany), Oracle (US), Minsait (Spain), Hansen Technologies (Australia), Kraken Technologies (UK), Engineering Group (Italy), Gentrack (New Zealand), Itineris (Belgium), CSG International (US). Customer Information System (CIS) Market by Offering (Billing & Revenue Management Software, Meter Data Management Software, Customer Self-service Portals), Application (Service Order Management, Demand Response Analytics) – Global Forecast to 2030.

Desmoines News Desk

Mar

31st

2025

22:12

Why Customer Retention Is Like Building a Relationship

You work hard to win your customers. You have great early conversations, create a connection, find common interests and goals and slowly build up to get that coveted “yes.” But months later, things get quiet. They don’t engage like they used to.

CSG Systems International

Mar

31st

2025

21:19

Artificial Intelligence, Caretta Research_Monitor Company

How to Overcome 3 Tolling Industry Challenges with CX

The tolling industry is entering an exciting chapter. New technologies like AI promise greater efficiency and unbridled possibilities. Digital channels make it easier than ever for agencies to connect with drivers. And payment options are only getting more convenient.

CSG Systems International

Mar

31st

2025

18:30

Cost Cutting, Layoffs, Artificial Intelligence

Layoff news: CSG Systems in Crawfordville shutting down, terminating all employees

AI-assisted summary CSG Systems, Inc. in Crawfordville, Florida, will permanently lay off all employees and close the facility by December 31. Layoffs will be conducted in phases, beginning May 30 and continuing through December. The company states that all affected employees have been notified of their permanent separation dates.

Tallahassee Democrat

Mar

25th

2025

22:43

Caretta Research_Monitor Company

The Prove-It Era of Customer Engagement

Join us for our upcoming webinar Webinar: The Prove-It Era of Customer Engagement Trends, Truths, and What’s Next Tue, Apr 22, 2025 | 10:00 AM – 11:00 AM CDT Customer experience is at a turning point—expectations are rising, budgets are tightening, and brands must prove the value of every interaction. In the Prove-It Era, businesses need more than CX buzzwords—they need measurable impact, clear ROI, and strategies that directly drive business outcomes.

CSG Systems International

Mar

24th

2025

20:41

Events, Caretta Research_Monitor Company

5 Questions to Ask Your New Billing System Vendor

When it comes to migrating your business support system (BSS), choosing the right vendor is non-negotiable. The complexity and potential challenges of such a transition necessitate a partner who not only understands your industry but also has a proven track record of successful implementations.

CSG Systems International

Mar

21st

2025

19:02

The CSP Blueprint for Digital-First Growth

The State of the Customer Experience Report 2025 In our annual report analyzing trends in customer experiences, we dive into the biggest challenges CX programs face and offer well-researched strategies for how to overcome them.

CSG Systems International

Mar

21st

2025

18:33

Cost Cutting

Eliminating Paper Cuts: How ‘Minor’ Friction Creates Major Pain in Customer Account Security

Never underestimate the sting of a paper cut. It’s a tiny adversary with the power to inflict a high level of unexpected pain. In the CX world, a paper cut is a subtle inconvenience, a minor friction point that can transform a simple task into a time-consuming headache for customers.

CSG Systems International

Mar

21st

2025

18:08

Negative News, Caretta Research_Monitor Company

From Risk to Resilience: Stopping Check Fraud Before It Starts

Check Fraud Is on the Rise—Are You Ready? A United States Postal Service employee was recently sentenced for stealing $24 million worth of checks—just one example of a growing financial crime that’s costing banks billions. While credit card fraud often dominates the headlines, check fraud is the bigger and faster-growing threat.

CSG Systems International

CSG's customers primarily consist of pay TV services, telecoms and streaming services companies. Examples of CSG's customers include PLDT, Telenor and banglalink.

Analysis

Data

Analysis

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CSG

Revenue

Founded

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Headquarters

Primary Segment

Ownership

Deployments

News Summary:

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