Vindicia, a privately held US company acquired by Amdocs, was founded in 2003. It employs approximately 70 people and, as of 2024, generated revenue of around $10 million. The company specializes in providing software systems for businesses operating digital subscription models. Its product offerings encompass subscription billing, fraud prevention tools, and customer retention management capabilities.
Failed payment transactions pose a significant challenge for subscription businesses, impacting revenue and contributing to customer churn, according to a how-to guide for business leaders. On December 20, 2024, a report highlighted that payment recovery solutions present a growth opportunity for businesses to address revenue leakage and improve customer loyalty in the complex economic landscape of 2025. The report also noted that two types of customer churn exist: active churn, where subscribers voluntarily cancel service; and passive churn, resulting from failed payments. Vindicia Retain, a payment recovery solution, uses AI and machine learning to recover lost revenue.
Vindicia's customers primarily consist of video business systems, telecoms services and ball sports companies. Examples of Vindicia's customers include Vimeo, Telstra and National Basketball Association (NBA).
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