Optus

Optus

http://www.optus.com.au
https://www.linkedin.com/company/optus/

Optus, a privately owned Australian telecommunications company founded in 1992, is a subsidiary of SingTel. Employing over 10,550 people, it serves more than 10 million customers daily. Its core offerings include mobile, fixed-line telephony, internet access, satellite services, and entertainment options, with pay TV services being a significant component. In 2023, Optus reported revenues exceeding $1 billion. Optus Sport is a notable subsidiary.

2024 Revenue

Founded

1992

Headcount

10,543

Headquarters

Australia

Primary Segment

Telecoms services

Ownership

Privately Owned

News Summary:

Optus experienced a 13-hour disruption of emergency call services on an unspecified date in November 2023, affecting approximately 600 customers. This failure, linked to a routine network firewall upgrade, resulted in four deaths. The company attributed the disruption to a departure from regular processes during the network upgrade. Following this incident, Optus CEO Kelly Bayer Rosmarin resigned. Stephen Rue subsequently assumed the role of CEO and pledged to improve services. Optus also confirmed that at least five customers attempted to report the outage prior to the widespread failure, but their concerns were not escalated by call centre operators.

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Optus offers 10 products in the media and telecoms services and telecoms tech industries. Optus's product portfolio comprises of media and TV services, enterprise and telecoms software, broadcast television and radio, consumer electronics and telecoms services.

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Optus's revenues were over $1B in 2024. Caretta Research has split Optus's revenue into 10 different product categories, the largest of which is mobile services. For full access to Optus's revenue breakdown subscribe to Caretta Portal.

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Dec

4th

2025

05:50

Australia's Optus restores nbn services across Brisbane, parts of Queensland after outage

Dec 4 : Australian telecom company Optus has fully restored its National Broadband Network (nbn) services in Brisbane and other affected areas of Queensland following a recent outage, a company spokesperson said on Thursday. About 95,000 customers in Brisbane and parts of Queensland faced an outage on Wednesday as a result of a network server failure at Rochedale, Brisbane Exchange, according to Optus, a Singtel-owned company.

Channel News Asia

Dec

4th

2025

04:25

Optus restores nbn broadband services across Brisbane, other parts of Queensland, says telco

Sign up now: Get insights on Asia's fast-moving developments About 95,000 Optus customers in Brisbane and other parts of Queensland, Australia, faced an outage on Dec 3. SYDNEY - Australian telecommunications company Optus has fully restored its National Broadband Network (nbn) services in Brisbane and other affected areas of Queensland following a recent outage, a company spokesperson said on Dec 4 .

The Straits Times

Dec

4th

2025

00:36

Optus restores nbn services across Brisbane, parts of Queensland, website shows

Dec 4 (Reuters) - Australian telecom company Optus has fully restored its National Broadband Network (nbn) services in Brisbane and other affected areas of Queensland following a recent outage, according to an update on its website on Thursday.

The Star Malaysia

Dec

4th

2025

00:18

Optus customers remain without service 12 hours after connection ‘restored’

More than 90,000 Optus customers in Brisbane and parts of Queensland continue to be affected by a network server failure, some unable to make Triple Zero calls, after the service provider promised to restore connection by 4pm on Wednesday.

The Sydney Morning Herald

Dec

3rd

2025

23:04

Industry Changes Fall Short, Consumers Need Protections

The members of the Fair Call Coalition, an alliance of 23 consumer organisations, has today written to the Chair of Australian Communications and Media Authority (ACMA) urging the regulator to reject the re-drafted Telecommunications Consumer Protections (TCP) Code put forward by the telecommunications industry.

Dec

3rd

2025

22:57

Joint Statement – Last-gasp industry changes aren’t enough – its time communications consumers receive proper protections

The members of the Fair Call Coalition, an alliance of 23 consumer organisations, has today written to the Chair of Australian Communications and Media Authority (ACMA) urging the regulator to reject the re-drafted Telecommunications Consumer Protections (TCP) Code put forward by the telecommunications industry.

The National Tribune

Dec

3rd

2025

09:06

Optus network server failure downs NBN services in Queensland

A network server failure is behind a lengthy outage impacting around 95,000 Optus NBN customers in Brisbane and parts of Queensland. The outage began in the "early hours" of Wednesday, based on posts on social media platform X.

Dec

3rd

2025

07:17

Australia Paves the Way: Unprecedented Legislation for Nationwide Mobile Coverage

The Australian government has put forth a draft bill that would mandate leading mobile carriers, including Telstra, Optus, and TPG, to ensure baseline outdoor mobile coverage countrywide. The bill, known as the Universal Outdoor Mobile Obligations (UOMO), is meant to extend voice and SMS services to regions currently devoid of such amenities.

Retail News Asia

Dec

3rd

2025

06:18

Optus internet outage affecting Triple Zero calls in Brisbane

A fresh Optus outage has cut NBN internet connections across Brisbane, with some customers unable to make Triple Zero calls from their landline. Optus said it was aware of an issue impacting NBN services across Brisbane and certain parts of Queensland, in a statement on its website.

The Sydney Morning Herald

Dec

3rd

2025

06:07

Optus customers in Brisbane rocked by sudden outage to NBN services

Optus customers across Brisbane have been rocked by an unexpected network outage, with the embattled telco confirming NBN services for some customers have been impacted. In a statement on its website, Optus said they were aware of an issue impacting some NBN services across the River City region and in certain parts of Queensland.

Dec

3rd

2025

06:07

Optus flags up to 470,000 Samsung phones may fail emergency calls

Optus has warned regulators that up to 470,000 Samsung devices on its network may be unable to call triple zero, in what it describes as a "worst-case scenario". The revelation came during Australian Senate estimates hearings as operators continue testing hundreds of thousands of handsets following the shutdown of Australia's 3G network.

Dec

3rd

2025

02:51

Almost 100,000 Optus customers hit by outage in Queensland

The telco confirmed the outage is impacting customers in Brisbane and certain parts of the state. Nearly 100,000 Optus customers in parts of Queensland have been hit by an outage impacting NBN services. The telco confirmed the issue was impacting 95,000 customers in Brisbane and certain parts of the state today.

Examples of Optus's suppliers include Bango, Magnite and EI Towers.

Example Suppliers

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Optus currently holds 3 broadcasting rights for sports competitions including soccer | association football.

Example Sports Rights Suppliers

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