Netcracker Technology, a privately owned company founded in 1993 and headquartered in the US, is a wholly-owned subsidiary of NEC Corporation. Employing approximately 8,760 people, Netcracker provides software solutions and professional services focused on enterprise cloud environments. Their offerings support large-scale digital transformations, leveraging cloud technologies, virtualization, and mobile ecosystem advancements.
Netcracker Technology showcased advancements in Agentic AI and cybersecurity at TM Forum Innovate Americas 2025 in Dallas on an unspecified date in 2025. Executives and partners discussed cybersecurity in the context of AI, AI-driven digital transformation impacting customer experience, and the telco-to-techco shift. Separately, Netcracker noted that a lack of interoperability between different vendors' agents and tools presents a challenge for telecom operators implementing agentic AI systems. Susan White, Head of Strategy and Portfolio Marketing at Netcracker Technology, observed that the telecom industry has utilized generative AI (GenAI) over the last 18 months, citing examples such as drafting customer responses, summarizing network incident reports, and accelerating code generation.
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Netcracker Technology offers 4 products in the connectivity and cloud and telecoms tech industries. Netcracker Technology's product portfolio comprises of enterprise cloud and enterprise and telecoms software.
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Netcracker Technology's customers primarily consist of technology, Information and Internet and telecoms services companies. Examples of Netcracker Technology's customers include e&, Swisscom Switzerland and Dialog Axiata. Netcracker Technology has partners like Indosat Ooredoo Hutchison.
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