ServiceNow is a publicly owned company headquartered in Santa Clara, California, United States. Founded in 2004 by Fred Luddy, the company operates with approximately 24,080 employees and reported $13.3B in revenue as of 2025. Initially launched as an IT Service Management (ITSM) ticketing system, ServiceNow has evolved into a software development provider focusing on cloud computing and enterprise software. Operating entirely on its proprietary Now Platform (ServiceNow AI Platform), the company delivers digital solutions that connect IT, Human Resources, Customer Service, and Security into a single system of action. These solutions are utilized by 85% of the Fortune 500 and integrate generative artificial intelligence, low-code custom app development, and autonomous AI Agents directly into workflows. ServiceNow enables organizations to replace manual processes with automated digital workflows.
Hexnode UEM, the enterprise software division of Mitsogo Inc., announced an integration with ServiceNow on July 10, 2026, aiming to streamline IT incident management and enhance service efficiency. Separately on July 10, Granite Investment Partners LLC increased its position in ServiceNow by 27.4% during the first quarter, acquiring an additional 4,865 shares to bring its total ownership to 22,629 shares. Previously, on July 9, French pharmaceutical company Sanofi decided to discontinue using ServiceNow's IT management platform, opting instead to build a custom AI agent internally with Anthropic's Claude and Elementum AI. Also on July 9, Hitachi Digital Services announced a partnership with ServiceNow to advance Hitachi Intelligent Infrastructure Monitoring (HIIM), an AI-driven solution providing real-time monitoring and remote inspection to enhance the management of mission-critical infrastructure and streamline enterprise workflows.
ServiceNow offers 7 products in the telecoms tech industry. ServiceNow's product portfolio comprises of bSS/OSS.
Subscribe for full access to ServiceNow's products in full detail
ServiceNow's revenues were $13.3B in 2025. Caretta Research has split ServiceNow's revenue into 4 different product categories, the largest of which is other, which represents 100% of ServiceNow's revenue.
Subscribe for full access to ServiceNow's revenue in full detail
ServiceNow's customers primarily consist of iT Services and IT Consulting and telecoms companies. Examples of ServiceNow's customers include Bell Canada, BT Group and Cognizant.
Subscribe for full access to ServiceNow's products in full detail 
