ServiceNow, a publicly owned company founded in 2003 and headquartered in the US, is a provider of cloud computing and IT services. Its primary business is software development. As of 2024, the company employs over 24,080 people and generates annual revenues exceeding $1 billion.
On September 10, a new Zurich platform was unveiled, featuring enterprise security, autonomous workflows, and multi-agent AI development capabilities. ServiceNow's Customer Service Management product was recognized as a Leader in Gartner's 2024 Magic Quadrant for CRM Customer Engagement Center, an upgrade from its 2023 Challenger status. A corrected press release on September 16 announced a partnership with Vectice to accelerate AI governance and compliance in financial services.
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