Salesforce

Salesforce

http://www.salesforce.com
https://www.linkedin.com/company/salesforce/

Salesforce is a Publicly Owned company headquartered in the United States. Founded in 1999, it employs approximately 69,800 individuals and reported $41.5B in revenue as of 2026. The company specializes in Generative AI, functioning primarily as a CRM platform.

2025 Revenue

Founded

1999

Headcount

83,334

Headquarters

United States

Primary Segment

Generative AI

Ownership

Publicly Owned

Deployments

19

News Summary:

On October 8, 2026, Fisher & Paykel began utilizing Agentforce to provide its service representatives with AI-powered insights, aiming to reduce hold times and deliver faster, more confident support. Simultaneously, SCCU implemented Agentforce Voice, which autonomously resolves 95% of verified account holder balance inquiries using the AI agent. Previously, on September 30, 2026, retailer dusk evolved its martech stack with Salesforce to deliver personalized loyalty experiences across both in-store and online channels. This followed Telstra's deployment of Salesforce’s Agentforce platform on September 22, 2026, to automate high-volume processes across interim services, refunds, and security compliance. The Telstra rollout, which currently covers millions of customer interactions annually, aims to reduce time spent on manual tasks and supports over 1,000 contact center representatives with new AI agents in production.

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Salesforce offers 11 products in the telecoms tech, connectivity and cloud, media and telecoms services, ad tech and services and enterprise tech industries. Salesforce's product portfolio comprises of enterprise cloud, enterprise and telecoms software, telecoms network infrastructure, generative AI, marketer and agency technology, media and TV services, bSS/OSS and ecommerce and customer journey technology.

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Salesforce's revenues were $41.5B in 2026. Caretta Research has split Salesforce's revenue into 13 different product categories.

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Oct

8th

2026

06:30

Artificial Intelligence, B2B Tag

Fisher & Paykel gives reps instant appliance expertise with Agentforce

Learn how Fisher & Paykel uses Agentforce to give service reps AI-powered insights, reduce hold times, and deliver faster, more confident support.

Salesforce Australia

Oct

8th

2026

06:30

Artificial Intelligence, B2B Tag, Product Updates

SCCU answers account balance inquiries with Agentforce Voice.

Credit union autonomously resolves 95% of verified account holder balance inquiries with AI agent.

Salesforce Australia

Sep

30th

2026

06:30

dusk unlocks the next tier of customer loyalty with Salesforce.

Retailer evolves its martech stack to deliver personalised loyalty experiences in-store and online.

Salesforce Australia

Sep

22nd

2026

06:30

Telstra Uses Salesforce Agentforce to Improve Customer Experience

Telstra is deploying Salesforce’s agentic AI platform to automate high-volume processes across interim services, refunds and security compliance, reducing time spent on manual tasks and freeing its team up to better support customers. The rollout already covers millions of customer interactions a year, with new AI agents in production supporting more than 1,000 contact centre representatives.

Salesforce Australia

Sep

21st

2026

06:30

Events, Emerging Tech, B2B Tag, Events and Conferences

World Tour Essentials Sydney 2026

What if one day could transform every part of your business? Join us at World Tour Essentials Sydney to hear the latest innovations from Dreamforce.

Salesforce Australia

Sep

21st

2026

06:30

Events, Emerging Tech, B2B Tag, Events and Conferences

Dreamforce 2026

Register for Dreamforce free on Salesforce+ to explore the future of technology. Experience groundbreaking keynotes, innovative sessions, and virtual hands on trainings

Salesforce Australia

Sep

16th

2026

22:20

New Offerings, Artificial Intelligence, B2B Tag, New Offerings

Nucleus Network: Building the Agentic Clinical Trial

Nucleus Network , one of the world’s leading early-phase clinical research organisations, is using agentic AI to speed up participant recruitment for global clinical trials. As trial operations scaled across Australia, the US and the UK, recruitment couldn’t keep up; pre-screening depended on recruiters being available during business hours, participant data sat scattered across systems, and teams spent more time on admin than on people.

Salesforce Australia

Sep

16th

2026

06:30

Events, Emerging Tech, Artificial Intelligence, B2B Tag, Events and Conferences

Australian Nonprofit Takes the Dreamforce Stage: RASA’s Agentic AI Playbook

Relationships Australia South Australia (RASA) is making history at Dreamforce this year, as the first Australian nonprofit to take the stage at the Nonprofit Keynote , showcasing how an early adopter is putting agentic AI directly into the hands of frontline practitioners.

Salesforce Australia

Sep

15th

2026

06:30

New Offerings, Artificial Intelligence, B2B Tag, New Offerings

Salesforce Unveils AIforce, Bringing the Full Power of Its Platform to Any Interface

Today at Dreamforce , Salesforce, the #1 AI CRM, is unveiling AIforce , a live interface layer that brings the full power of Salesforce to wherever people and agents work. With AIforce, Salesforce is bringing all the enterprise knowledge inside Salesforce — the data, workflows, business logic, semantics, permissions, security, and governance that already run the business — to any AI interface.

Salesforce Australia

Sep

15th

2026

06:30

Partnerships and Alliances, Artificial Intelligence, B2B Tag, Partnerships, Product Updates

Salesforce and Google Cloud Unify Infrastructure and Agents for One Connected AI Stack

SAN FRANCISCO – September 15, 2026 – Today at Dreamforce 2026 , Salesforce and Google Cloud expanded their strategic partnership to eliminate the friction of fragmented enterprise systems — where data, agents, and applications operate in silos — and accelerate enterprise AI adoption.

Salesforce Australia

Sep

15th

2026

06:30

Events, Artificial Intelligence, B2B Tag, Events and Conferences

20 Years of The Trailblazer Community: Building the Agentic Enterprise

This year, Salesforce’s Trailblazer Community turns 20. For two decades, this global crew of millions has powered the Salesforce ecosystem. They’ve built apps, customized agents, and brought Salesforce technology to life for businesses everywhere. And in doing so, they’ve shaped Salesforce products, supercharged careers, and driven real economic growth around the world.

Salesforce Australia

Sep

15th

2026

06:30

Partnerships and Alliances, New Offerings, Artificial Intelligence, B2B Tag, Partnerships, New Offerings

Announcing Koa: Salesforce’s First CRM Reasoning Model, Built on NVIDIA Nemotron

SAN FRANCISCO, September 15, 2026 — Salesforce and NVIDIA today announced Koa , Salesforce’s first CRM reasoning model for Agentforce , built on NVIDIA Nemotron. Developed through deep technical collaboration with NVIDIA, Koa is purpose-built to help agents reason through complex, multistep workflows and use the right tools to get work done.

Salesforce Australia

Salesforce has partners like Ortana Media Group. Examples of Salesforce's suppliers include Automattic, Amazon Web Services (AWS) and Criteo.

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Example Partners

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