Salesforce

News Summary:

Coffee Supreme, aiming to triple its size in five years after doubling in three following a private equity acquisition, is fast-tracking its journey to become an agentic enterprise, focusing on exponential growth while maintaining human connection with customers. Previously, on June 30, 2026, discussions centered on deploying reliable AI agents even without perfect data, addressing the challenge that 95% of AI projects reportedly fail due to data readiness issues. This follows the Agentforce World Tour Melbourne on June 16, 2026, where thousands of attendees explored how Australian businesses leverage autonomous, trusted artificial intelligence for enterprise efficiency and deeper customer relationships, featuring customers like Kogan, EasyPark, and OVO Energy. On the same day, data indicated that while AI is widespread in Australian workplaces, with 66% of individuals regularly using at least one tool, its usage remains fragmented across multiple platforms. More than half (56%) of workers using AI reported relying on tools not approved by their employer, highlighting ongoing governance and security risks. Also on June 16, 2026, findings showed that over three quarters (76%) of Australian service leaders prioritize customer-facing AI investment, aligning with a global trend of 1.7x growth in the use of AI agents in customer service over the past year.